Patient and Family Advisory Council

The PriMed offices have formed small groups of patients who meet twice during the year. This is an opportunity for members of the Patient and Family Advisory Council to act as the voice of the patient, focused on making PriMed a better place, by actively exploring ways to improve patient experience. If you would like more information about our Patient/Family Advisory Councils, please contact us.

BEAVERCREEK FAMILY PRACTICE AND PEDIATRICS

The group met in mid-September. A variety of topics were addressed, including the addition of two new family practice physicians joining in summer 2019. The goal for adding these new physicians is to increase availability of appointments and decrease wait times. The patient portal was discussed; patients would like to have an online bill pay option as well as text reminders for outstanding balances and upcoming appointments. Based on feedback from a previous meeting, it was announced that the office will be painted soon.

Meetings are typically held quarterly. The next meeting date will be announced soon.

 

CENTERVILLE FAMILY PRACTICE AND PEDIATRICS

During the session on November 1, council members were told about PriMed's participation in two programs offered through the Centers for Medicare and Medicaid Innovation. Goals of both programs are to improve quality of care, place patients at the center of healthcare, and reduce cost. Additional discussion was about patient satisfaction surveys and results and adding text messaging as an option for patient communication. Patients were also told about PriMed's involvement in community events such as the Breast Cancer Walk, Light the Night, March of Dimes Walk, etc.

Centerville's next meeting will be scheduled during the first quarter of 2019.

HUBER HEIGHTS PEDIATRICS

In September, the council discussed some of the advantages and disadvantages of using FollowMyHealth, the patient portal, while communicating with the office. This led to a discussion about PriMed's involvement in the community, including the use of social media to promote events and happenings in the office. 

KETTERING PEDIATRICS

At the June 13 session, members were updated on the clinical team lead and the patient care coordinator. These two new roles share the goal of providing better coordinated patient care. Continued use of scribes during patient appointments was discussed, including the option to dismiss the scribe if preferred. Patient feedback on scribe use has been consistently positive. A new pediatrician, Dr. Stephanie Morrison, was introduced as well as evening hours on Wednesdays.

The next meeting date will be announced soon.

LINCOLN PARK INTERNAL MEDICINE

During the September meeting, council members provided positive feedback on new office staff and a new physician recently added to the practice.There was discussion about the patient portal and members were told a forgotten password can be reset on the site rather than calling into the office. Attendees suggested that text messages be sent for appointment reminders.

The next meeting date will be announced soon.

NORTHWEST DAYTON PEDIATRICS

PFAC members shared several ideas to improve the visit to office. These parents encouraged staff to share updates about delays,when the pediatrician is running behind schedule. They would like to see fabric-covered chairs be replaced with plastic seating. Parents appreciate this office is open seven days a week. This has reduced the need to go to an urgent care, since NWDP has extended clinic hours.  

PATTERSON WOODS FAMILY PRACTICE

During the December the PFAC, council members were told about two new initiatives for 2019 -- online bill pay and text reminders for appointments. The group was interested in both and also suggested text messaging could be used as reminders for health maintenance such as mammograms, flu shots, etc. The new phone system was also discussed. Council members suggested a callback queue be added so they could do other things while waiting on a return call. 

The next meeting will be held late in the first quarter of 2019.

SPRINGBORO FAMILY PRACTICE AND PEDIATRICS

During the May, 2019 PFAC, members discussed verbiage the office should use to best explain bringing a patient in for a sick visit when a scheduled appointment is not available. The group agreed the phrase "squeezing you in" was most appropriate. There was discussion related to educational materials to help patients identify reasons to go to the ER versus calling and scheduling an office appointment. Council members provided positive feedback on both the new office staff uniforms and on the online patient portal.

VANDALIA FAMILY PRACTICE 

The Vandalia office welcomed representatives from the Wright Dunbar and Woodbury PFACs to their October meeting. A variety of topics were covered, ranging from "care compacts" with specialists for better coordination between them and the primary care offices, to the idea of e-visits, to a discussion of why some people preferred using the patient portal, while others found it to be more of a hassle, and preferred talking directly the office. Participants encouraged PriMed to continue to share news about the offices with patients, i.e, through social media or printed newsletters. It was announced the Vandalia office would be moving into a new building early in 2018. Upcoming sessions will seek input about the new facility from PFAC members.

WOODBURY FAMILY PRACTICE 

Woodbury's PFAC was held in conjunction with the Wright Dunbar and Vandalia council. A variety of topics were covered, ranging from "care compacts" with specialists for better coordination between them and the primary care offices, to the idea of e-visits, to a discussion of why some people preferred using the patient portal, while others found it to be more of a hassle, and preferred talking directly the office. Participants encouraged PriMed to continue to share news about the offices with patients, i.e, through social media or printed newsletters. A few attendees had recently been contacted by PriMed Clinical Research to participate in clinical research studies; many were not aware that PriMed had a research division. 

WRIGHT DUNBAR FAMILY PRACTICE AND PEDIATRICS  

The Wright Dunbar session was held in conjunction with the Woodbury and Vandalia PFACs. A variety of topics were covered, ranging from "care compacts" with specialists for better coordination between them and the primary care offices, to the idea of e-visits, to a discussion of why some people preferred using the patient portal, while others found it to be more of a hassle, and preferred talking directly the office. Participants encouraged PriMed to continue to share news about the offices with patients, i.e, through social media or printed newsletters. The Wright Dunbar office has been recently renovated and will host the next PFAC meeting so attendees can see the renovation.