Patient and Family Advisory Council

The PriMed offices have formed small groups of patients who meet twice during the year. This is an opportunity for members of the Patient and Family Advisory Council to act as the voice of the patient, focused on making PriMed a better place, by actively exploring ways to improve patient experience. If you would like more information about our Patient/Family Advisory Councils, please contact us.

BEAVERCREEK FAMILY PRACTICE AND PEDIATRICS

The group met just after Thanksgiving; it was a joint session with PriMed Centerville office. Patients and parents of patients shared their experiences, including the use of PriMed's portal, FollowMyHealth. Although some participants have not yet registered for the portal, others use the portal regularly to request appointments and medication refills. It was discussed that when sending a request through the portal, providing complete information in the specific fields will facilitate the request. Recognizing this office sees many patients-including children-on a daily basis, freshening the office environment was suggested. 

CENTERVILLE FAMILY PRACTICE AND PEDIATRICS

This session on June 21 addressed a variety of topics, including an announcement that Dr. Doug Romer will transition from Centerville Family Practice. Dr. Zach Liapis wil be joining the practice in September. After much delay, a new sign has been installed at the corner of Acro Ct. and Clyo Rd. A lit sign has been installed on the front of the buidling. Further refurbishing has been put on hold, due to possibly expansion of this facility. Council members offered their insights on interactions with staff, based on their friendliness and courtesy. Centerville's next PFAC is August 30. Contact us if you'd like to attend.

HUBER HEIGHTS PEDIATRICS

In September, the council discussed some of the advantages and disadvantages of using FollowMyHealth, the patient portal, while communicating with the office. This led to a discussion about PriMed's involvement in the community, including the use of social media to promote events and happenings in the office. 

KETTERING PEDIATRICS

At the session on October 18, the group was updated on several topics from previous meetings. Thanks to a PFAC recommendation, nurses now offer one-on-one orientation session for all new parents. (Previously, only parents of newborns were introduced to the practice.) Parents learned the office is open until 8 pm most weekday evenings during the winter. If the Kettering office is closed in the evening, patients can also be seen at other PriMed pediatric offices, which could avoid a visit to an urgent care. The group continued to idenfity ways for more parents to register for FollowMyHealth, the patient portal. Those parents who use the portal find it a great resource and encourage others to sign up. 

LINCOLN PARK INTERNAL MEDICINE

During the December meeting, council members were updated on PriMed's pilot program for scibes in primary care offices. They also provided input on the office environment, with specific discussion about the waiting room, clinical areas, and patient rooms. Council members expresssed a preference for welcoming, uncluttered spaces. It was discussed the check out station is difficult to find, particularly for new patients. Going forward, staff will provide better directions to navigate to checkout. 

NORTHWEST DAYTON PEDIATRICS

CFAC members shared several ideas to improve the visit to office. These parents encouraged staff to share updates about delays,when the pediatrician is running behind schedule. They would like to see fabric-covered chairs be replaced with plastic seating. Parents appreciate this office is open seven days a week. This has reduced the need to go to an urgent care, since NWDP has extended clinic hours.  

PATTERSON WOODS FAMILY PRACTICE

Since the Spring PFAC, Patterson Woods welcomed a new physician. Dr. Meaghan Ebetino starting see patients in August. A primary goal for the team at PW continues to be improved communication. The office now offers complimentary wi-fi for patients and caregivers. There was discussion about PriMed's participation in community events, such as the Breast Cancer Walk. PFAC members were interested in taking part in events, too.

SPRINGBORO FAMILY PRACTICE AND PEDIATRICS

During the September PFAC, it was further explained the pediatricians would move into a new office on the new campus of Dayton Children's in Springboro early in 2017. The family practice office will not be moving. Council members agreed that adding the new family practice physician, Amanda Gedeit, DO, was a great addition. 

VANDALIA FAMILY PRACTICE 

The Vandalia office welcomed representatives from the Wright Dunbar and Woodbury PFACs to their October meeting. A variety of topics were covered, ranging from "care compacts" with specialists for better coordination between them and the primary care offices, to the idea of e-visits, to a discussion of why some people preferred using the patient portal, while others found it to be more of a hassle, and preferred talking directly the office. Participants encouraged PriMed to continue to share news about the offices with patients, i.e, through social media or printed newsletters. It was announced the Vandalia office would be moving into a new building early in 2018. Upcoming sessions will seek input about the new facility from PFAC members.

WOODBURY FAMILY PRACTICE 

Woodbury's PFAC was held in conjunction with the Wright Dunbar and Vandalia council. A variety of topics were covered, ranging from "care compacts" with specialists for better coordination between them and the primary care offices, to the idea of e-visits, to a discussion of why some people preferred using the patient portal, while others found it to be more of a hassle, and preferred talking directly the office. Participants encouraged PriMed to continue to share news about the offices with patients, i.e, through social media or printed newsletters. A few attendees had recently been contacted by PriMed Clinical Research to participate in clinical research studies; many were not aware that PriMed had a research division. 

WRIGHT DUNBAR FAMILY PRACTICE AND PEDIATRICS  

The Wright Dunbar session was held in conjunction with the Woodbury and Vandalia PFACs. A variety of topics were covered, ranging from "care compacts" with specialists for better coordination between them and the primary care offices, to the idea of e-visits, to a discussion of why some people preferred using the patient portal, while others found it to be more of a hassle, and preferred talking directly the office. Participants encouraged PriMed to continue to share news about the offices with patients, i.e, through social media or printed newsletters. The Wright Dunbar office has been recently renovated and will host the next PFAC meeting so attendees can see the renovation.