Patient and Family Advisory Council

The PriMed offices have formed small groups of patients who meet four times during the year. This is an opportunity for members of the Patient and Family Advisory Council to act as the voice of the patient, focused on making PriMed a better place, by actively exploring ways to improve patient experience. If you would like more information about our Patient/Family Advisory Councils, please contact us.


The group met in late May. The patient portal continues to be a discussion topic. Specifically, council members indicated they would like to see more updates sent using FollowMyHealth such as changes in office hours and new physician introductions. Nurse visits are now being posted on the portal. There was discussion about how to best communicate delays in the office. One suggestion was to list physician delays on a dry erase board that all patients could view upon arrival. 

The next meeting date will be in late August.


During the session on June 6, council members were told about a system coming soon that will allow patients to pay bills online. The pediatric patient care coordinator introduced herself and described her role in the office. There was discussion about the new process allowing patients to skip "checking out" when leaving the office. Patients felt they may be missing the opportunity to schedule additional appointments if they don't check out. The office indicated that this process is relatively new and is still being evaluated.

Centerville's next meeting will be Thursday, September 12.


The group met in early June, 2019. There was discussion about the new uniforms being worn in the office. It was suggested that staff wear something colorful to make the uniforms look more fun for kids. Patients and parents are encouraged to bring any maintenance issues to the attention of the office staff as a new company has been hired to address these issues. The team has been working to address feedback from the patient satisfaction surveys about friendliness of nurses. One suggestion was to engage both the child and the parent while providing care rather than just speaking to the parent. 

The next meeting date will be announced soon.


At the March 5 session, members were updated on two clinical quality programs PriMed is involved in related to controlling high blood pressure and diabetes for patients. Several ideas to improve the patient check in process were discussed. Attendees indicated they have seen a check in kiosk work successfully in other physician offices. The new uniform program for office staff was also introduced to the group.  

The next meeting date will be announced soon.


During the March meeting, the new online system for paying bills was introduced. Patients will have the option to pay bills using the new online system or over the phone. Members were told about a new patient intake process that PriMed is testing where patients would be contacted 1-2 weeks prior to their visit to update health information. Attendees discussed how they would like to be notified of test results and other PriMed information and all agreed email was the best method. Members were also told the office is waiting to get the Shingrix vaccine back in stock and that patients would receive a phone call once it was available. 

The next meeting date will be May 14, 2019.


Updates for the recent Advisory Council meeting coming soon.


During the March PFAC, council members were told about new options PriMed is testing related to patient intake. Patients would come in 20 minutes prior to their appointment to update health information on paper, using the patient portal, or using a kiosk located in the lobby. Members indicated they are in favor of all options but suggested if technology is used that someone is readily available to assist patients who may encounter difficulties. The new uniform program was also discussed. Attendees indicated they like the professional, consistent appearance of the office staff. 

The next meeting will be held late in the second quarter of 2019.


Updates for the recent Advisory Council meeting coming soon.


During the May, 2019 PFAC, members discussed verbiage the office should use to best explain bringing a patient in for a sick visit when a scheduled appointment is not available. The group agreed the phrase "squeezing you in" was most appropriate. There was discussion related to educational materials to help patients identify reasons to go to the ER versus calling and scheduling an office appointment. Council members provided positive feedback on both the new office staff uniforms and on the online patient portal.

The next meeting date will be announced soon.


Updates for the recent Advisory Council meeting coming soon. 


Updates for the recent Advisory Council meeting coming soon. 


The Wright Dunbar session was held in June. A variety of topics were discussed, including how to educate patients on when they should go to an emergency room rather than visiting the office, and the best way to help patients understand wait times in the office. There was also discussion about the nurse telephone line used to make appointments for pediatric patients as wait times continue to be an issue. Participants indicated interest in participating in various Dayton-area walking events with the office throughout the year.