Patient Resources
At PriMED, we believe that preparing for your healthcare journey is an important part of your overall experience. To help you feel informed and confident, we have gathered essential tools and resources in one convenient place. Here, you will find everything you need to know before, during, and after your visit.
Still need more information? Consider visiting our additional resources below:
Our goal is to make managing your health as simple as possible, so you can focus on what matters most—your well-being.
Preparing for Your Visit
Proper preparation helps ensure your appointment is smooth and productive. Follow these simple steps before you arrive.
1. Select a Provider
Finding the right care team for you and your family is the first step. We want to make it easy to connect with a provider who fits your needs.
Select your PriMED healthcare provider today.
2. Schedule Your Appointment
When you need to schedule an appointment, please call your preferred PriMED office during regular business hours. To help us schedule the right amount of time, let us know if you are booking a wellness check-up or a sick visit. If you have multiple issues to discuss, please mention this so we can plan accordingly. We make every effort to see patients with urgent needs within 24 hours.
3. Complete Paperwork
You can save time at check-in by completing your forms beforehand. Reviewing and filling out paperwork in advance helps streamline the registration process.
Review and download any necessary patient forms.
4. Verify Your Insurance
PriMED participates in most major insurance plans, including Medicare. We recommend contacting your insurance company directly to confirm that PriMED is in your health plan's network.
What to Expect During Your Office Visit
From the moment you walk in, our team is focused on providing a supportive and efficient experience. Here’s what you can expect when you visit us.
1. Arrival and Check-In
Please plan to arrive 10 to 15 minutes before your scheduled appointment to complete any final paperwork. At every visit, we will ask you to verify your contact information and present your insurance card. We may also take your photo to protect your identity and safeguard your personal health information.
2. Medical History Review
Our team works to build a complete picture of your health. You may be asked to complete a health history questionnaire, which helps us understand your past care, current medications, and overall wellness. Your provider will review this information with you during your visit.
3. Your Consultation
Whether you are here for a routine wellness visit, acute care, or managing a chronic condition, your provider will take the time to listen and understand your needs. We believe in building a lasting relationship based on clear communication and trust.
4. Payment and Co-Pays
Any insurance co-payment is due at the time of service. We will file a claim with your insurance company for the services provided. If you do not have insurance, payment is due at the time of your visit.
- For Pediatric Patients: Financial assistance may be available through Dayton Children’s Hospital. Visit childrensdayton.org or call 1 (800) 228-4594 to learn more.
- For Billing Questions: Contact our billing office at (937) 312-8111.
5. Schedule Your Follow-Up
Before you leave, we strongly encourage you to schedule any necessary follow-up appointments. This helps ensure you can see your physician in the recommended timeframe.
Following Your Visit
Our commitment to your care continues long after you leave our office. We are here to provide ongoing support for your health journey.
1. Your Patient Portal
As a PriMED patient, you have secure access to your patient portal. Through the portal, you can:
- Request appointments
- Ask for prescription refills
- Send non-urgent messages to your physician's office
- View your health records
If you are a first-time user, our front-office team can help you get started.
2. After-Hours Care
PriMED has physicians available 24 hours a day for urgent needs. If you require care when your office is closed, please call the office number and follow the instructions to contact the on-call physician. Please note that routine medication refills will not be handled after hours.
3. Coordinated Care
If your health needs extend beyond primary care, we can refer you to a trusted specialist or other healthcare service. We collaborate with a network of diagnostic facilities, specialty physicians, therapists, and community resources to ensure you receive comprehensive, coordinated care.
4. Need Assistance?
If you have questions or need help after your visit, please contact your PriMED office location directly. We are always here to support you.
