Patient Guidelines
At PriMED, our relationship with you and commitment to innovative care are at the heart of everything we do. To ensure you always receive the highest quality care in a supportive and efficient environment, we have created these patient guidelines.
The following information helps clarify our office policies and provides a clear understanding of what you can expect from us as your trusted healthcare partner. We believe that clear communication is essential to building a strong and lasting relationship.
Your Healthcare Experience with PriMED
Your well-being is our priority, and we are here to guide you through every step of your appointment process and healthcare journey.
Access to Your Care Team
Our skilled care teams are available to support you during regular office hours. If you call with a medical question that our clinical staff cannot immediately answer, we will forward a message to your provider. Please be assured that urgent calls are always given top priority.
Scheduling Appointments
To schedule an appointment, please call your preferred PriMED office during business hours. Let us know if you need a wellness visit or a sick visit so we can allocate the proper amount of time. If you have multiple concerns, please tell us when you call. This helps ensure we can address everything without needing a separate visit. We make every effort to see patients with urgent problems within 24 hours.
Wellness vs. Sick Visits
Preventive care is a cornerstone of long-term health. During a wellness visit, your doctor reviews your medical history and recommends appropriate screenings. While we can sometimes address a minor illness during a wellness visit if enough time has been scheduled, please be aware that some insurance plans may require two separate co-payments for this combined service.
Your Office Visit
Please arrive 10-15 minutes early for your appointment to complete any necessary paperwork. At each visit, we will verify your contact information and ask to see your insurance card. We may also take your photo to help safeguard your identity and protect your health information. Our team will review your health history to ensure we have a comprehensive and up-to-date understanding of your care.
Follow-Up Appointments
We strongly encourage you to schedule your next appointment before you leave the office. This helps you see your physician in the recommended timeframe. You can always reschedule if needed, but booking in advance secures your spot.
Office Policies & Procedures
Whether you are in need of rescheduling your appointment or a medication refill, here is everything you need to know to continue your care between visits.
After-Hours Care
For urgent concerns that arise when the office is closed, please call us. We have on-call physicians available 24 hours a day to evaluate your condition and recommend the next steps. We strive to help you avoid unnecessary trips to an urgent care or emergency room whenever possible.
Medications and Refills
Your provider will prescribe enough refills to last until your next required visit. Running low on medication is a sign that it is time to schedule your follow-up appointment. For routine refills, please contact your pharmacy or send a request through the patient portal well in advance. Except in extraordinary circumstances, refills will not be called in after office hours.
Missed Appointments & Cancellations
If you need to reschedule, please call us at least 24 hours in advance. For patients of our family practice and neurology offices, please be aware that repeatedly missing appointments without notice may result in a charge of $30 or more. A pattern of missed appointments could lead to dismissal from the practice. New patients who miss their first appointment without notice will not be rescheduled.
Medical Treatment of Minors
A parent or legal guardian must be present to complete paperwork and consent to treatment for patients under 18. For all subsequent visits, the minor must have written parental consent if accompanied by another adult. A parent, guardian, or an adult with consent must be present for any injections or vaccinations.
Referrals and Prior Authorizations
If you and your physician decide a referral to a specialist is needed, our team will manage the process. If your insurance requires prior authorization, we will send the necessary information to our authorization team and the specialist to facilitate scheduling.
Release of Medical Records
You can print your medical records directly from the secure patient portal. You can also request records from our Health Information Department by completing an authorization form. Your first request is free of charge. Fees may apply for subsequent requests or those for third parties, in accordance with Ohio law.
Completing Forms (School, FMLA, etc.)
Please allow 3-5 business days for us to complete forms for school, sports, or work. A fee may apply for certain forms, such as those for FMLA or insurance eligibility. Please ask our front-office staff for more information.
Billing and Payments
Co-payments are due at the time of service. We accept cash, personal checks, Visa, and MasterCard in our offices. You can also make payments through the patient portal or by mail. If you have questions about your bill, please contact our billing office at (937) 312-8111.
Cell Phone Use
To protect the privacy of all patients, visitors, and our team, we ask that you refrain from using your cell phone or making recordings during your visit.
Our Commitment to You
We are dedicated to providing compassionate, personalized care while ensuring your comfort and well-being with the following services.
Immunizations
We firmly believe in the importance of following the routine immunization schedule recommended by the CDC and other national health organizations, the American Academy of Pediatrics, and the American Academy of Family Physicians. This is a critical step in protecting the health of children and adults.
Interpreting Services
We are pleased to provide free aids and services, including qualified sign language and spoken language interpreters, to help you communicate effectively with us. Please contact the office to arrange these services.
Continuing as a PriMED Patient
To maintain our relationship and keep your records current, we ask that "active" patients have an appointment at least once every two years. This allows us to focus on preventive care and stay up-to-date on your health journey.
