New Patient Information

From the moment you arrive, our team is here to make your visit as smooth and welcoming as possible. Here what to expect for your first appointment:

1. Arrival and Check-In: Plan to arrive 10 to 15 minutes early. Bring your insurance card and be ready to confirm your contact details. We may take a photo to verify your identity.
2. Medical History Review: You may be asked to complete a health history questionnaire covering past care, medications, and general wellness. Your provider will review it with you at your visit.
3. Your consultation: Your first visit is all about getting to know you. Your provider will review your medical history, discuss any current health concerns, and work with you to create a care plan tailored to your needs. We want you to leave feeling heard, supported, and confident in your care.
4. Payment and Co-Pays: Co-payments are due at the time of service. We will file your insurance claim. Uninsured patients pay at the time of the visit. For pediatric visits, financial assistance may be available. Visit childrensdayton.org<link> or call 1 (800) 228-4594 to learn more.
5. Schedule Your Follow-Up: Before you leave, book any follow-up visits needed to stay on track with your care.

Please bring a valid photo ID, your insurance card, a list of any current medications, and your completed new patient forms. If another provider has performed any recent tests or imaging, bringing those results along will help us care for you more effectively.

Yes. We ask that you complete your new patient forms before your visit. This simple step helps speed up the registration process and allows more time for you and your provider during the appointment. You can find all the necessary forms in the New Patient Forms section above.

New patients are required to call our office to schedule their first appointment. Once you are an established family practice patient, you will be able to schedule future visits online through MyChart.

Please note that pediatric appointments cannot be scheduled online. All pediatric scheduling must be done by phone.

As an established patient, you’ll have secure access to the MyChart patient portal after your first visit, where you can request appointments, ask for prescription refills, send non-urgent messages to your care team, and view your health records. If you are setting up the portal for the first time, our front office team is glad to walk you through it.

For urgent medical needs outside of regular hours, a physician is available around the clock by calling your office number and following the on-call instructions. Please keep in mind that routine refill requests are handled during regular business hours only.

When your care requires a specialist or additional services, we work closely with a trusted network of diagnostic facilities, physicians, therapists, and community resources to make sure all aspects of your health are covered.

For any questions or support after your visit, reach out to your PriMED office directly. We are always here for you.