Contact Us
The friendly staff at PriMED Physicians welcomes your call and looks forward to serving you. If you have any questions about our family practice, pediatric, or neurology services, please call our office nearest you.
Locations & Phone
PriMED takes pride in having 13 medical clinic locations across the greater Dayton area, in addition to our administrative office. If you have any questions about scheduling a visit, please call your preferred office location directly.
If you are an existing patient and wish to schedule an appointment, you may do so via your patient portal.
Office Hours
Our Administrative Office is open Monday – Friday, 8 am – 4:30 pm. Should you have any questions for our administrative staff, please call our Administrative Office at (937) 291-6813.
Clinic hours vary widely by location. Please view your preferred location’s office hours before calling the office or arranging a visit.
Medical Emergencies
In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a PriMED patient, and they will contact us.
After Hours Urgent Medical Needs
If you have an urgent medical need and need to talk to our doctors after our regular hours, please call your preferred office directly.
A doctor is on call 24 hours a day. Your call or direct message will be returned promptly.
Insurance / Payment / Billing
At PriMED Physicians, we accept Medicare and most major insurance plans. Please contact your insurance company to find out if our providers accept your plan.
If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience, we accept cash, checks, Visa, MasterCard, Discover, and American Express.
If you have a question related to your bill or insurance, please contact our billing specialists at (937) 312-8111.
Referrals
For Primary Care
If one of our doctors suggests a specialist evaluation or diagnostic testing that requires a referral, we will make every effort to provide this for you as soon as possible.
Some referrals require insurance preauthorization and cannot be processed immediately. Insurance guidelines prohibit us from backdating referrals. We require three business days for the processing of routine referrals.
For Neurology
If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit.
Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.
Prescription Requests
Prescriptions and refills for established patients of PriMED are routinely issued during our regular office hours (see your preferred practice’s location). You can make your request by calling your preferred PriMED office or by reaching out to your provider directly via your patient portal.
Refills are generally not issued during the evenings, weekends, or holidays, as our providers may not have access to all your medical records during those times. It is helpful to anticipate your refill needs to avoid an interruption in your medication therapy.
